Insufficient Funds

In the unlikely event that a check you send us fails, Christian Voyager will contact you to see how you wish to proceed with your order. Please be advised that you will be charged a service fee for any failed check we receive. Currently this fee is $3.50.

Shipping

Rates

Shipping rates are clearly marked on the order form. Please carefully enter the correct shipping charges for your order before you calculate your total payment amount.

Methods

All books ship either First Class Mail, Global Priority Mail or Parcel Post, depending on weight.
Rolled Posters ship either Priority Mail, or Global Priority Mail.

Arrival Times

Once we receive your order you can expect from between 7-10 business days for delivery in continental US (less for rolled posters), up to a week longer for Alaska and Hawaii, US Territories and Canada.

Current Shipping Regions

Christian Voyager currently ships merchandise only to the US (including Territories) and Canada. However, our subscription magazine, the Compass, mails worldwide.

Returns

Policy

Christian Voyager is committed to customer satisfaction in the products we sell. If you are not happy with your purchase from us, you may return it to us, undamaged, in the original packaging along with the receipt within 30 days from date of delivery. You will receive a refund for the purchase price of the item(s) including any sales tax but not including shipping charges. (We can refund shipping costs only if the return is a result of our error.) Returns shipped to us after 30 days cannot be refunded.

Processing

All returns will be processed within 10 business days. Your reimbursement will be sent USPS.

Damaged Merchandise

Christian Voyager makes every effort to package carefully the items we ship. However, in the rare cases where merchandise arrives damaged in shipping, we will replace it free of charge provided that we are contacted directly by phone at 417-934-1142 or by email at returns@christianvoyager.org and an RI number is assigned. Without the RI number, we cannot replace damaged merchandise. The replacement will be shipped as soon as we receive back the damaged merchandise. Return postage will be refunded.

Canceling an Order

Mail Orders

If you have sent us your check by mail and we have not yet processed it, you may call our customer service line to cancel the order at no charge to you. Once your order has been processed, however, the order can no longer be canceled.

Back Orders

In the occasional event that an item you order is out of stock, you will be notified by phone or email as to when it is expected to arrive. You may proceed with the designated order or cancel it, as you wish.